Privacy Policy
Last updated: 18 August 2026
Dust Free Hay Limited respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.dustfreehay.co.uk, place an order, create an account, contact us or otherwise interact with us.
1. Who We Are
The organisation responsible for your personal information is:
DUST FREE HAY LIMITED
Company number: 09662439
Registered office: Eaton Croft Upwoods Road, Doveridge, Ashbourne, Derbyshire, DE6 5LL, United Kingdom
Email: contact@dustfreehay.co.uk
2. Information We Collect
Depending on how you use our website, we may collect the following information.
Order Information
- Name
- Billing address
- Delivery address
- Email address
- Telephone number where provided
- Products ordered
- Order value
- Order number
- Payment and transaction information
We do not normally receive or store your full payment card details where payment is processed by an external payment provider.
Account Information
If you create an account, we may process your username, email address, password information and order history.
Contact Information
If you contact us by email or through our website, we will process the information you provide, including your name, email address, order details and the contents of your message.
Technical Information
When you use our website, certain technical information may be collected automatically, such as your IP address, browser type, device information and information about how you interact with the website.
Some of this information may be collected through cookies or similar technologies.
3. How We Use Your Information
We may use your personal information to:
- process and fulfil orders;
- take payment;
- arrange delivery;
- provide delivery tracking;
- manage your customer account;
- communicate with you about your order;
- respond to enquiries;
- deal with complaints, returns and refunds;
- maintain business and financial records;
- prevent fraud and misuse;
- maintain and improve our website;
- understand website usage and performance;
- comply with legal and regulatory obligations; and
- send marketing communications where we have the appropriate consent or another lawful basis to do so.
4. Lawful Bases for Processing
We process personal information using one or more of the lawful bases available under UK data protection law.
These may include:
Contract — where processing is necessary to process and fulfil your order or provide services you have requested.
Legal obligation — where we need to retain or process information to comply with legal, accounting or regulatory requirements.
Legitimate interests — where processing is necessary for legitimate business purposes, such as maintaining our website, preventing fraud, handling enquiries and improving our services, provided those interests are not overridden by your rights.
Consent — where we ask you to provide consent, for example for certain marketing communications or non-essential cookies.
5. Payment Providers
Payments made through our website may be processed by third-party payment providers.
These providers may process payment and transaction information in accordance with their own privacy policies and terms.
We do not ask you to send full payment card details to us by email or through our contact form.
6. Delivery Providers
We may share relevant information with our delivery provider so that your order can be delivered.
This may include your name, delivery address, postcode, email address, telephone number where provided, order information and tracking information.
Our current delivery arrangements use DHL.
7. Other Service Providers
We may use trusted third-party providers to operate our website and business, including providers of:
- website hosting;
- ecommerce software;
- payment processing;
- website analytics;
- security and fraud prevention;
- email services;
- customer reviews;
- delivery services; and
- technical support.
Where appropriate, we require third parties processing personal information on our behalf to handle it securely and only for authorised purposes.
8. Marketing
We may send marketing emails where you have given appropriate consent or where we are legally permitted to do so.
You can unsubscribe from marketing communications at any time.
We will not sell your personal information to third parties for their own marketing purposes.
9. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to operate, including functions associated with shopping baskets, accounts and checkout.
Other cookies may be used for analytics, website performance, advertising or other purposes.
Where consent is required for a particular cookie or technology, we will request that consent before using it.
You can manage cookies through your browser and, where provided, our website’s cookie settings.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Some information must be retained for longer periods because of legal, accounting, tax or regulatory requirements.
We may also retain information where necessary to establish, exercise or defend legal claims.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
11. Your Rights
Depending on the circumstances, you may have rights under UK data protection law including the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of your information;
- request restriction of processing;
- object to certain processing;
- withdraw consent where processing is based on consent;
- request certain information in a portable format; and
- complain to the Information Commissioner’s Office.
Some rights are subject to legal conditions and exemptions.
To exercise your rights, contact:
12. Complaints
If you have concerns about how we use your personal information, please contact us first at contact@dustfreehay.co.uk so that we can try to resolve the issue.
You can also contact the Information Commissioner’s Office if you remain dissatisfied.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.
The latest version will be published on this page.