These are some reviews from people who have previously bought our hay. A couple of days after your order has arrived you will receive an email inviting you to share your buying experience which is important to us.
We always appreciate any feedback.
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Speedy delivery, well packaged (protected from rain since our delivery guy tends to drop a package on the doorstep and... read more disappears )Very happy rabbits. Definitely ordering again.
BoxsDonna
March 3, 2026
Bales we're brilliantly packed so protected from the wet weather. I ordered three different hays but two seem to... read more be the same with white tie seals. This hay seems to be very nice. However, the other bale, with the green tie, has a dampness to it (not surprising with the weather we've had). Not sure whether it's OK to use, so will be cautious. Will order again though.
Large Bales 7kgChris Paull
February 23, 2026
Always top quality hay, my guinea pigs absolutely love the hay, never any dust, brilliant price and value for money... read more and is very convient. Also great how quickly the hay arrives.
Five Bale PacksAnonymous
February 20, 2026
As before great hay guinea pigs in particular love the soft hay.
Large Bales 7kgAnonymous
February 16, 2026
Good hay, but unfortunately my Guinea pig has died now so I can`t use it at the moment.
BoxsJohn Spode
February 15, 2026
Lovely stalky hay which my rabbits love. Kept up to date with status and delivery was as promised. Had good... read more plastic cover to protect from rain and I was texted delivery time which was so quick I was still feeding my rabbits when it was delivered and I received a text to let me know it was on my doorstep Shop for HayVeronica S.
February 9, 2026
Placed order and delivery arrived next day. Website very easy to use Shop for HayDerek
February 9, 2026
The hay seems lovely, looks like great variety of grasses and feels really dry, and obviously very dust-free.
Large Bales 7kgHelen W.
February 8, 2026
So pleased you had wrapped the bales in plastic as they were just left by the front door in the... read more rain. Shop for HayHelen W.
February 8, 2026
Once have it from Dustfree Hay you wouldn't want to buy from anywhere else.
BoxsCarol Bruin
January 27, 2026
Excellent hay, have used it for my guineas for many years. They love it,top quality. Wouldn't buy it... read more from anywhere else. Customer service great too & service can't fault. Shop for HayCarol Bruin
January 27, 2026
The best hay. We bought a box from a high street shop because we have run out but the difference... read more in quality is clear. DustFreeHay is far better than anything we have bought in the past. So we keep buying from them.
BoxsAnonymous
January 26, 2026
I know the delivery is not the DustFreeHay problem but first time we have had a delivery by DHL, there... read more was a delay. We also seems to have issues with the website/our account but let's hope it is not going to happen again. The main thing is that we are still buying from DustFreeHay because the quality of hay is the BEST! Shop for HayAnonymous
January 26, 2026
Hay is always great quality from here. Never had a problem and always been happy with my order.
BoxsAnonymous
January 22, 2026
My bun loves this hay which has lots of delicious meadow plants along with the grass stalks.
Large Bales 7kgAnonymous
January 18, 2026
First class service. Only issue I had was that the “Tracking Number” did not work on the Parcelforce website!
Just American TimothyDes Wilson
January 17, 2026
It's very easy ordering online and the service is very efficient with never any problems.
I definitely would recommend... read more them to everyoneShop for HayStan Brunton
January 12, 2026
Good hay, seem to get a lot of tiny bits and dust left over though after I have fluffed it... read more up.
BoxsJohn Spode
December 27, 2025
Customer service excellent, orders are always sent so quickly, and delivered on time which is amazing at this time of... read more year! Shop for HayHelen M.
December 25, 2025
Excellent dust-free hay, amazing value, delivered SO fast😉 Shop for HaySusan Fiona Done
December 23, 2025
These are always excellent quality, I've had quite a few now, and this is the only hay supplier I intend... read more to use going forward. The dust free element is not only better for the rabbits, but also massively helps me with my own allergies, so it's just a better way to be.
Large Bales 7kgMatthew L.
December 19, 2025
Super fast delivery, and the website is really easy to navigate Shop for HayHayley Rayner
December 18, 2025
Used for many years which shows happy I am and my rabbits as well
Five Bale PacksVeronica S.
December 15, 2025
Lovely hay as usual. Thanks for resending due to parcel force losing first box Shop for HayVeronica S.
December 15, 2025
Excellent quality hay, fresh and sweet smelling. My bunny loves this hay!
Large Bales 7kgJenny
December 14, 2025
Very happy with my 2 bales of soft hay which I use for my rabbit hutch. The service is... read more very good and so is delivery. Shop for HayPauline M.
December 11, 2025
Excellent service as always! Really happy customer and very happy bunnies! Shop for HayEmma
November 30, 2025
The piggies love this hay and it arrived super quick, thank you Shop for HayHelen M.
November 23, 2025
Really happy with the quality of soft hay I buy for my bunnies, they love their hay. Very happy... read more bunnies! Delivery quick and informative. Thank you Shop for HayEmma
November 15, 2025
Wonderful dust free hay. Not even any tiny particles floating about when handling the hay.
Five Bale PacksWendy L.
November 13, 2025
I've been a customer for a year now and have always been extremely happy with your genuinely dust free hay.... read more My guinea pigs love the Soft and also the American Timothy that I chose to get for them.
Thank you for your excellent customer service. I have asked a couple of questions concerning which hay I should choose and asking for confirmation that the hay in the 5 bale pack is the same as the combination boxes and had fast, friendly and very informative replies.
Delivery with Parcel Force has always been on time.
Thank you, you are very much appreciated.Shop for HayWendy L.
November 13, 2025
Great quality and fast delivery, keeps my little guinea pig herd happy Shop for HayAnonymous
November 13, 2025
I always think your hay is 10 out of 10, NO it's 11there is no better hay than this.
Large Bales 7kgDebra Crew
November 6, 2025
The best hay on the market for my bunnies! Truly dust free and really really fresh. I can tell that... read more my bunnies much prefer this hay - they are so excited when I top up their feeders! With previous suppliers, my bunnies would sneeze a lot, since switching, there’s no sneezing at all, what a change! Delivery is also very fast, most times it’s next day Shop for HayAnastasia
November 6, 2025
I get confused with signing in but that is my fault. Service and delivery is excellent Shop for HayVeronica S.
October 31, 2025
I love this hay because my buns do. The hay has lovely long pieces and smells good. Minimal dust.... read more Good selection of buying options to suit everyone. I have tried other brands, but will only buy from this company now. Shop for HayAnonymous
October 30, 2025
Good value, Lovely stuff, can’t be beaten in my opinion. Bunnies love it.
Five Bale PacksCaroline Lewis
October 25, 2025
Excellent service as usual, fast delivery & website very user friendly.
Would always recommend to others.Shop for HayStan Brunton
October 25, 2025
This hay is the best hay I have used my guinea pigs love it only problem it’s so expensive... read more for 7kgs would be better if it was 10 kgs for same price Shop for HayDi Crossey
October 11, 2025
Exactly as shown in the picture. Wonderful hay, as rated by my Expert Hay Tasters.
Just American Timothyjulie
September 29, 2025
Our boys love your hay & bury themselves underneath it 😁Great quality, only the best for our boys!
BoxsJulia Batterby
September 28, 2025
Personally I find the boxes better to store and with the type of hay ticked on side of box can... read more arrange in order.
BoxsJacqueline M.
September 18, 2025
Useful info on website making it easier to choose the right mix of hay, easy ordering, great progress tracking, well... read more packaged and fast delivery, never disappointed, thank you. ShopJacqueline
September 18, 2025 -
Always order from you as you no one else can beat the high-quality hay, it not only smells amazing but... read more it's always free of the rubbish twigs, bits of string and occasionally stones we have
often found in other hay we have purchased over the years.
Five Bale PacksMrs Ann
April 26, 2025
Excellent customer service & superb quality hay that my Guinea pigs love ❤️ ShopJulia
April 26, 2025
Bales are easy to manage especially when selecting soft stalk hay
Large Bales 7kgPauline
April 26, 2025
Can rely on the quality of hay and it is dust free. As I have a rabbit it is... read more important to give him dust free hay. ShopPauline
April 26, 2025
Lovely long pieces of hay which buns love. Mixed with the meadow mix or meadow hay.
BoxsAnonymous
April 26, 2025
I have bought this hay for years for my own rabbits, and now I run a small pet boarding business... read more I use it for my boarders and am confident recommending it to my customers, some of whom have started buying it for their own bunnies and guinea pigs.
Large Bales 7kgKerry
April 25, 2025
Guinea pigs very much enjoy this lovely soft hay for burrowing in and eating.
BoxsWendy
April 25, 2025
Easy to follow, plenty of information easy to order. Parcel did an excellent job delivering as I've always found. ShopWendy
April 25, 2025
Good quality hay with weather proof packaging and delivered on time. ShopRoger Higginson
April 25, 2025
We have been a customer for 14 years and never had reason to complain or buy elsewhere. The quality of... read more the stuff in pet shops is hideous by comparison. I know I can rely on everything from the quality of the hay to the delivery with Dust Free Hay. Thank you. ShopRachel
April 21, 2025
The stalky hay is very much enjoyed by my rabbits and the barley straw is of excellent quality. The polypropylene... read more sacks have many uses!
Five Bale PacksLesley
April 17, 2025
I am a long term customer. The rare problems with delivery are resolved promptly. ShopLesley
April 17, 2025
This hay is fantastic. Nice long strands and a hit, Pippin can't get enough of it.
Just American TimothyAudrey
March 28, 2025
Fussy bunny not as keen on stalky but is eating it. He loves the Soft and the Meadow though. Smells... read more amazing!! Easy to store.
BoxsHeather
March 27, 2025
Love the fact the more boxes you buy the cheaper the price , we used to buy 3 boxes but... read more now benefit more buying 4 and our guinea pigs love it
BoxsVictoria
March 15, 2025
Great customer service , fast delivery, great price , and our guinea pigs love it ShopVictoria
March 15, 2025
Brilliant service, as usual Our boys Keir & Starmer absolutely love the hay ShopJulia
March 13, 2025
As always, excellent dust free hay. Piggies love the American Timothy which I give as a "treat hay" to the... read more usual Soft witich they always enjoy to both eat and burrow in.
BoxsWendy
March 1, 2025
I've been ordering hay for a good number of years now and found it
Excellent service, good quality hay,... read more easy to order, hay always arrives within a couple of days of ordering.
I think people would struggle to find a better service anywhere. Stan BruntonShopStan
February 17, 2025
Very happy with my order. Rabbits love your hay, comes very well packed and fast delivery
Large Bales 7kgTracy
February 9, 2025
I have been buying from Dust free hay since 2010 and wouldn’t change. In all that time I have never... read more had cause for complaint, the customer service been excellent and the delivery has always been on time and done well. Thank you. ShopRachel
January 31, 2025
We ordered the soft hay which is really good quality - our guinea pigs scoffed their first lot of it... read more in no time!!
Large Bales 7kgJo
January 25, 2025
This was my first time ordering from Dustfreehay and it was easy to order. The confirmation of purchase and communication... read more about date/time of delivery was good and the bale arrived promptly ShopJo
January 25, 2025
Hay is always amazing. Always good quality and smells great. The dust extraction does work, and really makes a difference... read more to my rabbit who has respiratory issues.
I also don’t get the tiny dust/paper loving insects (not sure what they are exactly) with Dust Free Hay, whereas I sometimes do with other brands.
Large Bales 7kgAnonymous
January 23, 2025
Always love your hay, delivery is fast and efficient. Not had to contact customer service as service is excellent. Hay... read more is high quality my bunny is very happy! Thank you long returning customer. ShopJenny
January 20, 2025
Ive been buying this hay and other types for years now. the quality is always excellent.
Five Bale PacksTina
January 13, 2025
Have been buying from Dust Free Hay for several years now. Great Customer Service, easy to use website and swift... read more deliveries. Highly recommended 👍🏻 ShopNicola
January 12, 2025
Of my people that purchase my rabbits your way for more business for you and good quality hay and... read more nothing back from you
Large Bales 7kgGinny Edwards
January 12, 2025
Brilliant hay ! always smells lovely and dust free and the rabbits love it , I've had hay of... read more other sites who claim to sell good hay but they are dry and dusty . ShopGail
January 10, 2025
Rabbits hop fast when bag comes for top ups. Love seeing them enjoying their hay!
Large Bales 7kgJodie
January 6, 2025
I ordered 3 x soft and 1 x American Timothy.
In the past I've had Meadow and Timothy... read more too.
All have been excellent.
I thought I'd give the American Timothy a try this time and it's as described. Lots of long seed heads, fresh and green (as I understand it the greener hay is the higher the nutritional value). My piggies love it. Mind you, they love all Dust Free hay!
Regarding the dust free element of the hay, this was, initially, my main reason for ordering my hay from Dust Free. My husband has Hay fever and also Dust allergies. This hay is always so dust free that he is not affected at all! Meaning my piggies can live indoors. Wonderful!
I did buy the 7kg bale of Soft Hay last time, however, I've gone back to the 2kg boxes as I found it so much easier and tidier to manage for using indoors.
BoxsWendy
January 5, 2025
this is my third order and I've always received the hay the next day. This time I ordered on Thursday... read more the 2nd Jan, the first day back for Dust Free from the holiday. Knowing that you must have had a backlog of orders to catch up with I was not expecting to receive it until at least Monday. I was very short of hay and was therefore relieved to receive it the next day. ShopWendy
January 5, 2025
Long term customer because of excellent quality. Rabbits agree!
Five Bale PacksLesley
December 16, 2024
Good customer service, prompt delivery. Very occasional website glitches. Rare anything goes wrong with order, but if it does it... read more is put right immediately. ShopLesley
December 16, 2024
I have been a customer for many years and Dust Free Hay never disappoints..
Products are fab and my bunny... read more Rosie loves American TimothyShopAdele
December 14, 2024
Excellent hay which I've been getting for a number of years now
Five Bale PacksStan
December 13, 2024
Excellent service again. Delivered on time and the product is as excellent as the price. ShopSam
November 29, 2024
Top quality dust free hay, it always smells amazing, our guinea pigs love it. I gave a bag to a... read more friend of my daughter, she messaged a few days later to say she has never seen her rabbit so happy, she also said she didn't realise until now how low quality the hay she has been buying from a well known pet chain is compared to the dust free hay.
Five Bale PacksMrs Ann
November 25, 2024
Great choice of hay, speed of dispatch and fast delivery. Reliable company when it comes to hay. ShopRoy
November 24, 2024
Super quality hay, our rabbits have been fed it for over a decade.Great value.
Large Bales 7kgRoy
November 24, 2024
We find these very convenient, neat and tidy when it comes to storing hay in a 2br flat!
BoxsJoy
November 21, 2024 -
Repeat buyer - always receive what I ordered in good time. Bunnies also like the hay! ShopJoy
November 21, 2024
Our rabbits Alfie and Bear love the hay and always have, good for their teeth and digestion. Bear also frequently... read more uses the hay as a bed.
BoxsDeborah
November 17, 2024
I’m used to using the website which is straight forward. I know if I have anything to ask I do... read more so and get positive feedback. The delivery is always first class. If there is just one negative it is the plastic straps that tie the boxes together- could be something biodegradable. ShopDeborah
November 17, 2024
Excellent service and product at a great price with quick delivery highly recommend many thanks. ShopSam
November 16, 2024
Excellent service as always, hay top quality! 👍😁Only the best for our boys!
BoxsJulia
November 11, 2024
Bought the stalky hay and Eng Timothy for my Chinchilla and both look great. Boxes stuffed full so lasts well.
BoxsJennifer
November 8, 2024
Good quality hay. My only complaint is that it is packed tightly into the bags, and can be difficult to... read more pull out as as result.
Five Bale PacksRoger
November 7, 2024
Not possible to do a one click reorder on website otherwise really easy to use and good service ShopFiona
November 2, 2024
Used to buy these boxes but switched to something else, but my rabbit is very fussy and decided to try... read more this hay again. Seems to be eating it so fingers crossed! ShopHeather
October 31, 2024
my three bunnies all agree their American Timothy hay is the tastiest thing since sliced banana!
One box... read more lasts roughly a week, and if you or your furry friends have allergies this helps reduce them.
Just American TimothyAnonymous
October 20, 2024
The best company I have ever brought anything from. They sort out any problem straight away! ShopAnonymous
October 20, 2024
Hay is always fresh and I love that is dust free. My guinea pigs love it and I love that... read more there is no dust to bother my allergies. You get what you pay for. The cheap hay you get in stores had mites and made a mess everywhere. This hay is the best! ShopSylvia
October 17, 2024
I've been ordering hay now for many years, the hay is excellent, it's very easy to order, very efficient and... read more as always I've received my hay in just a few days. Service is excellent.
Would never go anywhere elseShopStan
September 29, 2024
Brilliant as always, good quality! Happy customer & more important happy pigs 😜😁 ShopJulia
September 28, 2024
Fast delivery as usual, bunny loves timothy. Have been buying with you for more than 6 years now. ShopAnonymous
September 20, 2024
Always brilliant customer service and delivery my rabbits love this hay and won’t eat anything other ShopGinny
September 19, 2024
I trust the quality enough to give 4 stars without seeing the hay.
Five Bale PacksAnonymous
September 16, 2024
Well if you had 10 on the score board i would give you a 10 out 10. Always a beautiful... read more hay and smells lovely my piggies (girls) go absolutley crazy over it. ShopDebra
September 8, 2024
A very happy customer for many years. Hay is always top notch, smells amazing and there is zero waste. I... read more refuse to purchase hay from anywhere else.
Large Bales 7kgMrs Ann
September 1, 2024
Easy ordering and payment with reliable blisteringly fast delivery, every time I order. ShopMrs Ann
September 1, 2024
I was pleased to see the hay in a cardboard box and my rabbits have not had any problems eating... read more it. ShopClaire
August 21, 2024
Best hay house bunnies over 11 years old always loved your hay
Just American TimothyEleanor
August 17, 2024
Easy to use website even for someone like me who isn’t great on computer ShopVeronica
August 11, 2024
So pleased with this hay , I have ordered numerous hay boxes and they are never what they say they... read more are always dusty and brown my rabbits won't eat it and I've wasted so much money ! my rabbits love this hay it's soft ( no prickly thistles and dusty clumps ) and green , no dust and smells lovely will definitely buy more again, thank you 👍
Large Bales 7kgGail
August 9, 2024
Been buying from you for years & wouldn’t buy hay from anywhere else. Great quality, great communication & really good... read more delivery. Thank you
BoxsLinda
August 8, 2024
Bought a selection to try as it's my first order.
The hay is excellent as far as I know. <br... read more /> I did have guinea pigs decades ago and can remember the local farm hay not being as good as this and dusty.
Lovely dry and fragrant.
I cannot detect any dust whatsoever. Hooray!
Very pleased thank you.
BoxsWendy
July 15, 2024
The website was very good and easy to use. I particularly liked the information regarding the dust extraction.
Ordering was... read more easy.
Didn't use Customer Service.
Delivery excellent. Ordered Thurs evening Delivery MondayShopWendy
July 15, 2024
Hay is good, definitely less dust than the hay we have been previously purchasing. The bunnies like it too... read more and transitioned to it without any fuss. We particularly like that it comes in these compact 2kg boxes making the hay easy to store in our flat and that we can get both American and English Timothy Hay. It is more expensive than most other hay we have purchased but it's a lot less mess!
We initially purchased it because we thought our bunny had allergies but he's still sneezing and it turns out to be something else completely (not an allergy)... so cannot confirm if this helps with allergies or not.
BoxsJoy
July 9, 2024
Website is easy to navigate and delivery is quick, has always been on the day expected without any hitches. ShopJoy
July 9, 2024
I’m always very impressed by the quality of the hay, my bunnies love it. It’s so fresh sweet smelling hay.... read more
Large Bales 7kgJenny
July 6, 2024
Really nice soft hay, packed well and would recommend it to everyone.
Five Bale PacksStan
July 2, 2024
I’ve been buying this hay for a few years now. To be honest I have tried others, but always go... read more back to DustFreeHay. The quality of the hay is just second to none. It always smells fresh, clean &, as it says, is dust free. My new rescue rabbit absolutely loves the Meadow mix, which I bought last week in a 3 box combo. As she wasn’t used to eating hay, I was worried she might not be interested in this. But as soon as I put it down for her she was straight into it. She seems to absolutely love it & it’s definitely doing her the world of good. I won’t buy hay from anywhere else as to me & the bun, this is just the best you can get!
BoxsJane
July 1, 2024
Easy to order on website with plenty of choice. Excellent customer service, kept well updated about the delivery details. Delivered... read more on time. ShopJane
July 1, 2024
The hay and customer service is excellent. Unfortunately the delivery let it down. I requested that it be... read more left in my garage if I was out. It was left stacked up on my back patio, that was Ok on this occasion as it was dry and sunny, however if it had rained it could all have been ruined ShopRita
June 28, 2024
I order from here every couple of months and my rabbits love it good quality and excellent service ShopGinny
June 20, 2024
My guinea pigs love the soft hay, and I order two bales each month (I have a lot of pigs... read more haha) and they devour it 😅
Large Bales 7kgNicolas
June 9, 2024
