Terms of Sale

ONLINE SHOPPING has become a way of life after the Covid and the convenience and good delivery services we have these days makes it a very practical way to purchase, however its not quite like going to a shop in person, the distance separating the buyer from the seller has implications that need to be taken into account and understood and we ask you to read and agree to the terms of supply below before you purchase from us.

  • Hay is not the same as last time. Hay is a natural product, and as such it will not always be exactly the same from batch to batch. Our stock comes from different fields throughout the season, which means there may be natural variations in texture, colour, and aroma.
  • While these differences are beyond our control, we do our utmost to maintain a consistent standard and describe our hay as accurately and honestly as possible.
  • It’s completely understandable to assume there may be something wrong if your animal won’t eat the hay at first. We take great care with quality control and always ensure that what we send out is the best available. However, we are also very aware of just how picky some animals can be.
  • A reluctance to eat the hay doesn’t necessarily mean there is anything wrong with it. Animals can simply go off certain hay, and in most cases, after a day or two, they are happily munching away again.
  • Our hay is broken down and repacked just a couple of days before dispatch, allowing us to carefully check exactly what is being sent out. While we do everything we can to ensure quality and customer satisfaction, it isn’t possible for us to guarantee that every animal will eat the hay—though in the vast majority of cases, they do.
  • We aim to remove just about all the airborne dust, as this can be harmful. However, it is not possible to remove all dust entirely. The larger, heavier fragmented pieces that settle at the bottom of the bag are not harmful and are a natural result of the hay being cleaned and packed. These fragments are unavoidable, and we do not claim to remove them.
  • My delivery has not arrived or not complete
  • You should receive delivery notifications from DHL showing the progress of your order, and in most cases your delivery will arrive within a couple of days of ordering. If you have not received your order or any tracking updates within three days, please contact us as soon as possible so we can investigate. The longer an issue is left, the more difficult it can be to resolve.
  • We dispatch orders using a limited-guarantee next working day service. While this service is usually reliable, there are occasions when deliveries are delayed. In such cases, we will do everything we can to assist, although the final delivery time is ultimately dependent on the courier and may take a few extra days.
  • If your order consists of multiple parcels, these may occasionally be separated in transit, but they usually arrive the following day.
  • You can check the delivery status at any time by entering your consignment number and postcode on the DHL tracking page.
  • site, this should be your first step before contacting us. These are worst case scenarios 99% do arrive next working day.
  • Weights stated throughout the site are a guide only and approximate due to limitations within our packing process which is based on volume and can be a little over or under, we try to show as honestly as we can what you are buying through various videos in the site.
  • Images and videos used throughout the site are of hay we have sold previously but may not represent current stocks.
  • Hay is a natural product and will vary all the time, in particular, this can affect how long it will store satisfactorily for and very much dependant on how long and how it is stored, we encourage you not to buy too much at a time to minimise any issues relating to this, we recommend it should be used within eight weeks of purchase, after this time we cannot guarantee the quality.
  • Occasionally, we make a mistake and due to the cost of carriage, we reserve the right to rectify on the next order.
  • If we are out of stock we reserve the right send a similar product and rectify any price difference.
  • We sell as a non pet product as it can be used for farm animals too.
  • Our hay is baled just a few days prior to dispatch, allowing us to carefully check the quality of each batch before it is sent. While we want every customer to be happy with their purchase and to buy from us again.
  • We carry out visual checks to remove any unwanted objects; however, it is not always possible to spot or remove everything, and occasionally items may remain that we would have preferred not to be present. By purchasing our hay, you accept that, despite our checks, some objects like sticks/hedging may remain, and that you will carry out a final check before use.
  • Hay feels damp this can happen in winter on foggy damp days when the hay will absorb extra moisture from the atmosphere as we process it. This is easily remedied by opening the pack and keep it warm for a couple of hours there is no detriment to it.
  • Weights of individual bales may vary a little in the packs but the average overall weight will be correct within that pack.
  • No signature is required an image will be taken and also the spot recorded by GPS, If you are not going to be in leave clear instructions for a safe dry place. You can also make limited amendments to the delivery once you have received a consignment number from DHL
  • site.  However, We nor DHL will not be held responsible for items being stolen or getting wet.
  • We must be notified immediately if you think something is missing, you can check the ParcelForceTracking for delivery information/image here.
  • Once collected from us the order cannot be amended or cancelled.
  • If you decide you are not happy with the product you have 14 days to return it to us for a refund. We must be notified of any return and should get back to us in a saleable condition. We refund to the original payment method once we have received the goods back, the carriage cost of any return is down to you and we suggest you use a tracked service to return.
  • If goods are returned to us as unable to deliver we will refund minus any additional costs incurred by us.
  • Finally we have many happy return customers and we try to conduct our business as tranparently and honestly as we can, we ask at the checkout you read and accept these terms of sale and supply as a condition of the purchase, however if you do not agree with any of these please buy from else where

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