Terms of Sale
ONLINE SHOPPING has become a way of life after the Covid and the convenience and good delivery services we have these days makes it a very practical way to purchase, however its not quite like going to a shop in person, the distance separating the buyer from the seller has implications that need to be taken into account and understood and we ask you to read and agree to the terms of supply below before you purchase from us.
- Hay is not the same as last time. Hay is a natural product, and as such it will not always be exactly the same from batch to batch. Our stock comes from different fields throughout the season, which means there may be natural variations in texture, colour, and aroma.
- While these differences are beyond our control, we do our utmost to maintain a consistent standard and describe our hay as accurately and honestly as possible, we do not guarantee your animal will eat it, this does not mean there is something wrong with it although this is understandable to assume. We take great care with quality control and always ensure that what we send out is the best available. All our hay is checked before packing just a couple of days before dispatch However, we are also very aware of just how picky some animals can be.
- Hay is a natural product and, as such, it will not always be identical from batch to batch. Our stock is sourced from different fields throughout the season, which means there may be natural variations in texture, colour, and aroma.
- While these differences are beyond our control, we do our utmost to maintain a consistent standard. We always aim to describe our hay as accurately and honestly as possible. However, we cannot guarantee that every animal will choose to eat it. A refusal to eat hay does not necessarily mean there is anything wrong with it, although we understand this may be a natural concern. We take great care with quality control and ensure that only the best available hay is dispatched. All hay is thoroughly checked prior to packing, typically just a couple of days before dispatch. That said, we are also very aware of just how particular some animals can be. Animals can simply go off certain hay, and in most cases, after a day or two, they are happily munching away again.
- We aim to remove just about all the harmful airborne dust, as this is the harmful element. Unlike the larger, heavier fragmented pieces that occur during cleaning and packing and settle at the bottom of the bag. These fragments are unavoidable, and we do not claim to remove them.
- Weights stated throughout the site are a guide only and approximate due to limitations within our packing process which is based on volume and can be a little over or under, we try to show as honestly as we can what you are buying through various videos in the site. Weights of individual bales may vary a little in the packs but the average overall weight will be correct within that pack.
- Delivery is by DHL we send on a limited guarantee next working day service, multiple packs can get split up resulting in the missing arriving the next day. You can easily see the progress by entering the tracking number here on the DHL site
- You will receive delivery notifications from DHL showing the progress of your order however If it does not arrive within three working days please contact us so we can investigate. The longer an issue is left, the more difficult it can be to resolve.
- Images and videos used throughout the site are of hay we have sold previously but may not represent current stocks.
- Hay is a natural product and will naturally vary over time. These variations can affect how long it will store satisfactorily, and this is largely dependent on both the storage conditions and the length of time it is stored.
- To minimise any potential issues, we recommend not purchasing more than you are likely to use within a reasonable period. For best results, hay should be used within eight weeks of purchase. After this time, we cannot guarantee its quality.
- We sell as a non pet product as it is used for farm animals too.
- We carry out visual checks to remove any unwanted objects; however, it is not always possible to spot or remove everything, and occasionally items may remain that we would have preferred not to be present such as sticks, hedging weeds and other foreign items. By purchasing our hay, you accept that, despite our checks, some objects may remain, and that you will carry out a final check before use.
- Hay feels damp this can happen in winter on foggy damp days when the hay will absorb extra moisture from the atmosphere as we process it. This is easily remedied by opening the pack and keep it warm for a couple of hours there is no detriment to it.
- No signature is required an image will be taken and also the spot recorded by GPS, If you are not going to be in leave clear instructions for a safe dry place. You can also make limited amendments to the delivery once you have received a consignment number from DHL
- Our delivery contract with DHL is for delivery directly to your door. If you are not available at the time of delivery, the parcel will be left on your doorstep or in a safe, dry place as designated when you placed your order. If no instructions have been provided, the driver will use their discretion to leave the parcel in a safe place. Once the parcel has been delivered as stated, DHL’s responsibility ends. We or DHL will not be held responsible for items being stolen or getting wet.
- Once collected from us the order cannot be amended or cancelled.
- If you decide you are not happy with the product you have 14 days to return it to us for a refund. We must be notified of any return and should get back to us in a saleable condition. We refund to the original payment method once we have received the goods back, the carriage cost of any return is down to you,and we suggest you use a tracked service to return.
- If goods are returned to us as unable to deliver we will refund minus any additional costs incurred by us.
- Finally we have many happy return customers and we try to conduct our business as tranparently and honestly as we can, we ask at the checkout you read and accept these terms of sale and supply as a condition of the purchase, however if you do not agree with any of these it may be an idea to buy from else where