We aim to send out on the same day we receive your order providing we have the stock and DPD have not already collected, Mondays are always our busiest day and so occasionally we have to leave some of Mondays over until Tuesday.
DPD pickup times vary from late morning to late afternoon but we send right up until that point. During processing your order you will get a notification from them to say they are due to pick your parcel up from us, on the day of delivery you will get a text or email from DPD with an approximate time but also a link so you can see in real time the progress of the parcel down to a 15 minute delivery window. There are options here too where you can change delivery day, leave with a neighbour or a safe place. You can see a DPD video about this here. Track my Parcel
Carriage is included to UK Mainland only, we have no service available to the Highlands and Islands, Isle of Man, Isle of Wight or Channel Islands – Please contact us for this but regretfully this is usually too expensive.
What to do:
ON the rare occasions that this happens or you have a query/problem with delivery then in the first instance check the DPD Local Tracking Page, enter your consignment number here and you will find exactly what is happening. Usually this will answer your question.
DPD also have video of live tracking of your consignment,
See FOLLOW MY PARCEL
By the way, this is the same information we get.
Occasionally if you have ordered items that have to go in more than one pack they can sometimes get split up, in most cases the the missing will arrive the next day.
PLEASE CHECK YOURSELF BEFORE YOU RING US.
However if you have not received your delivery or received a notification from DPD Local within 2 working days please email us at firstname.lastname@example.org where we will sort out.
We are here to help but in most cases queries can be dealt with by email so please check this first before you ring
We ask for a signature on delivery but you can override this, see this link Track or Amend my Parcel Delivery, However if you need your delivery to be left safe or for example with a neighbour or you need to specify a dry place instructions should be added directly through the delivery link sent to you by DPD after purchase from us, leaving a note in the cart at time of ordering is no longer reliable. Remember our packs are not waterproof so in cases of bad weather a safe dry place should be specified, once left neither we or DPD Local will be responsible for packages that get wet or stolen.
As of the end of September delivery instructions should be added directly through the delivery link sent to you by DPD after purchase, Leaving a note in the cart at time of ordering is not reliable anymore.