Dispatch and Tracking

Dust Free Hay Delivery

Delivery

We aim to send out on the same day we receive your order providing we have the stock and DPD have not already collected, Mondays are always our busiest day and so occasionally we have to leave some of Mondays over until Tuesday.

DPD pickup times vary from late morning to late afternoon but we send right up until that point. During processing your order you will get a notification from them to say they are due to pick your parcel up from us, on the day of delivery you will get a text or email from DPD with an approximate time but also a link so you can see in real time the progress of the parcel down to a 15 minute delivery window. There are options here too where you can change delivery day, leave with a neighbour or a safe place. You can see a DPD video about this here. Follow my Parcel

Carriage is included to UK Mainland, but not the Highlands and Islands, Isle of Man, Isle of White or Channel Islands  –  Please contact us for this but regretfully this is usually too expensive.

Dust Free Hay Delivery

Delivery Not arrived?

What to do:

ON  the rare occasions that this happens or you have a query/problem with delivery then in the first instance check the DPD Local Tracking Page, enter your consignment number here and you will find exactly what is happening. Usually this will answer your question.

DPD also have video of live tracking of your consignment,

See FOLLOW MY PARCEL

By the way, this is the same information we get.

Occasionally if you have ordered items that have to go in more than one pack they can sometimes get split up, in most cases the the missing will arrive the next day.

PLEASE CHECK YOURSELF BEFORE YOU RING US.

However if you have not received your delivery or received a notification from DPD Local within 2 working days  please email us at sales@dustfreehay.co.uk where we will sort out.

We are here to help but in most cases queries can be dealt with by email so please check this first before you ring

Dust Free Hay Important Information

Important

We ask for a signature on delivery but you can overide this, see this link Follow my Parcel, However if you have asked for your delivery to be left when ordering make sure you specify a safe dry place in cases of bad weather as our packs are not waterproof, once left neither we or DPD Local will be responsible for packages that get wet or stolen.

This is a new system used by DPD and it seems they prefer instructions to be added directly through their delivery link.

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