Internet shopping has become a way of life after the pandemic and the convenience and good delivery services we have these days makes it a very practical way to purchase, however its not quite like going to a shop in person, the distance seperating the buyer from the seller has implications that need to be taken into account and understood and we ask you to read and agree to the terms below to purchase from us.

 

  • Hay is not the same as last time. Hay is a natural product and will vary in texture colour and smell all the time and can be beyond our control however we do try and maintain a standard as honestly as we can. If you receive hay you think is different  then we’re sorry but there’s a good chance the next time it will be more to your liking, it’s very hard to keep everybody happy!
  • My animal won’t eat the hay. Its understandable that if your animal won’t eat the hay you may jump to the conclusion there is something wrong with, we take great care with our quality control to make sure what we send out is the best available and are aware of just how picky some animals can be, it doesn’t mean there is something wrong with the hay, they may just be off it and usually after a couple of days there happy to munch away. The hay is baled up only a couple of days before its sent out so we are able to check exactly what is going out, we want you to be happy and buy again but it’s impossible for us to guarantee it will be eaten although in most cases it usually is.
  • My delivery arrived damaged. Please check its pretty obvious if there is damage a photo will help, if you are not happy refuse delivery stating why. Just to point out the boxes do get knocked about during transit thats what there for to to protect the product.
  • My delivery has not arrived. You can check the status entering the consignment number and your post code on the DPD site. Occasionally multiple boxes can get split up but usually arrive the next day but if not notify us immediately so we can investigate, it pays to order in plenty of time in case a delay does occur, better to do this and avoid a drama!
  • Weights stated throughout the site are a guide only and approximate due to limitations within our packing process which is based on volume and can be a little over or under, we try to show as honestly as we can what you are buying through various videos in the site.
  • Images and videos used throughout the site are of hay we have sold previousley but may not represent current stocks.
  • Occasionally we make a mistake and due to the cost of carriage we reserve the right to rectify on the next order.
  • If we are out of stock we reserve the right send a similar product and rectify any price difference.
  • We sell as a non pet product as it can be used for farm animals too.
  • On rare occasions sticks and other debris from the field may get through our screening process so we ask you to do the final check.
  • Hay feels damp this can happen in winter on foggy damp days when the hay will absorb extra moisture from the atmosphere as we process its easily remedied by opening the pack and keep it warm for a couple of hours there is no detriment to it.
  • Weights of individual bales may vary a little in the packs but the average overall weight will be correct within that pack.
  • We will not be responsible for damage or theft after delivery.
  • DPD drivers take a photo of where its been delivered to left and also record the exact satalite co-ordinates too.
  • If you decide you are not happy with the product you have 14 days to return it to us for a refund.
  • We must be notified of any return and should get back to us in a saleable condition we refund to the original payment method once we have received the goods back, the carriage cost of any return is down to you and we suggest you use a tracked service to return.
  • We have many happy return customers and we try to conduct our business as tranparently and honestly as we can, we ask at the checkout you read and accept our terms of sale and supply, however if you do not agree with any of these it would be perhaps best to buy from elsewhere.